Frequently
Asked Questions
We
can be reached via e-mail at: threehens3@comcast.net
How
do I make a purchase online?
When
you find an item that you would like to purchase, just
click on "add to cart" and it will automatically
place the items into your shopping cart. When you are
ready to check out, just follow the directions. Its that
simple! Enjoy Shopping!
What
forms of payment do you accept?
There
are several ways you can make a payment online using PayPal.
If you do not have a PayPal account you can use a valid
credit or debit card. We accept Visa, MasterCard, Discover,
or American Express. We also accept USPS money orders and
personal checks; please add five business days to ship
date for check clearance. For money orders and personal
check payments, please e-mail item numbers and quantities
to: threehens3@comcast.net.
ALL PAYMENTS ARE TO BE MADE IN US DOLLARS.
How
long does it take to create my
Three Hens Jewelry piece(s)?
Each piece
is made-to-order. most orders can be processed within five
business days. If jewelry length needs to be altered, please
email us at threehens3@comcast.net as
soon as you make your purchase.
How
is my order shipped?
All orders are packaged in bubble wrap and plastic sleeve with
Three Hens logo.
To request a gift box, please email me at: threehens3@comcast.net.
Orders are sent via USPS Priority Mail which takes approximately
2-3 business days to most points in the United States
after shipped.
How
much does shipping cost?
With
any purchase of $100 (USD) or more (subtotal before tax), shipping
is FREE!
All other orders will be charged shipping & handling upon
checkout.
Is
there any sales tax?
We
collect sales tax for all applicable U.S. states.
Can
I ship to a different address?
When paying
by credit card, Paypal will only be able to direct shipment
to a verified billing address. If you would like to have
your purchase sent to an alternate address, please be sure
to contact us by e-mail.
If this is a gift, we will be happy to include a message
in the shipment.
Do
you offer custom or special orders?
Absolutely.
In fact, we will always welcome special orders. Unlike
most jewelry designers, we never charge consultation or
design fees for special order items. Most (if not all)
of our jewelry pieces can be altered or duplicated in various
precious metals and gemstones. Matching jewelry to an existing
pieces (on our site or others) can be special ordered.
We
will work closely with you to create the most unique and
exciting piece of jewelry possible. We also offer customized
work for bridal and wedding jewelry. We ask that you allow
us 1-2 weeks (minimum) for customized work to be done.
How
can I check the status of my order?
You
are always welcome to email us at threehens3@comcast.net
for a status update.
What
is your return policy?
As
jewelry is a personal item, we regret that we cannot
accept returns or exchanges of Three Hens jewelry. All
sales are final.
I
bought an item from Three Hens
and it broke. Can I send it back for repair?
Of
course. We will repair merchandise within 30 days from
the date of shipment. If you need to have an item repaired,
please email us at threehens3@comcast.net to
obtain authorization and return instruction.
How
do you protect my
secure
purchase information?
At Three
Hens Designs, we use a PayPal shopping cart, using them
as our sole purchasing center. We put 100% confidence in
their ability to secure our transactions.
As they state
on their website:
"The
security of your information, transactions, and money
is the core of our business and our top priority at PayPal.
PayPal automatically encrypts your confidential information in transit from
your computer to ours using the Secure Sockets Layer protocol (SSL) with
an encryption key length of 128-bits (the highest level commercially available).
Before you even register or log in to our site, our server checks that you're
using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches us, it resides on a server that is heavily
guarded both physically and electronically. Our servers sit behind an electronic
firewall and are not directly connected to the internet, so your private
information is available only to authorized computers.
" -PayPal
About Three Hens
